Heart to Heart Family Services

Heart to Heart Family Services has not validated their background checks since 10/05/2024

Resolution: Corrected: 2025-09-29

Heart to Heart Family Services has not validated their background checks since 10/05/2024

Resolution: Corrected: 2025-09-29

Heart to Heart Family Services has not validated their background checks since 10/05/2024

Resolution: Corrected: 2025-09-29

A child returned home from an unsupervised activity with marijuana.

Resolution: Corrected: 2025-06-30

A child returned home from an unsupervised activity with marijuana.

Resolution: Corrected: 2025-06-30

A child returned home from an unsupervised activity with marijuana.

Resolution: Corrected: 2025-06-30

A caregiver did not demonstrate protective capacities, instead yelled, cursed, threatened, and refused a child access to the home.

Resolution: Corrected: 2024-11-11

A caregiver threatened a child with a firearm during an escalated incident.

Resolution: Corrected: 2024-11-11

A caregiver threatened a child with a firearm during an escalated incident.

Resolution: Corrected: 2024-11-11

A caregiver did not demonstrate protective capacities, instead yelled, cursed, threatened, and refused a child access to the home.

Resolution: Corrected: 2024-11-11

This standard was found deficient as part of a DFPS Investigation.

Resolution: Corrected: 2024-11-11

Law enforcement informed the agency of their concerns for a child in care's safety due to a caregiver's actions. Law enforcement removed the child from the home. The agency left 2 other children in placement with the caregiver.

Resolution: Corrected: 2024-11-11

A caregiver threatened a child with a firearm during an escalated incident.

Resolution: Corrected: 2024-11-11

A caregiver did not demonstrate protective capacities, instead yelled, cursed, threatened, and refused a child access to the home.

Resolution: Corrected: 2024-11-11

This standard was found deficient as part of a DFPS Investigation.

Resolution: Corrected: 2024-11-11

Law enforcement informed the agency of their concerns for a child in care's safety due to a caregiver's actions. Law enforcement removed the child from the home. The agency left 2 other children in placement with the caregiver.

Resolution: Corrected: 2024-11-11

Law enforcement informed the agency of their concerns for a child in care's safety due to a caregiver's actions. Law enforcement removed the child from the home. The agency left 2 other children in placement with the caregiver.

Resolution: Corrected: 2024-11-11

This standard was found deficient as part of a DFPS Investigation.

Resolution: Corrected: 2024-11-11

Two children in care gained access to a BB gun without the caregiver's knowledge or supervision.

Resolution: Corrected: 2024-11-11

Two children in care required specific supervision requirements in and outside the home. The caregiver responsible for the children did not follow the instructions.

Resolution: Corrected: 2024-11-11

Two children in care gained access to a BB gun without the caregiver's knowledge or supervision.

Resolution: Corrected: 2024-11-11

Two children in care gained access to a BB gun without the caregiver's knowledge or supervision.

Resolution: Corrected: 2024-11-11

Two children in care required specific supervision requirements in and outside the home. The caregiver responsible for the children did not follow the instructions.

Resolution: Corrected: 2024-11-11

Two children in care required specific supervision requirements in and outside the home. The caregiver responsible for the children did not follow the instructions.

Resolution: Corrected: 2024-11-11

The foster parents did not use good judgment when an incident occurred with a foster child, and they escalated the situation.

Resolution: Corrected: 2023-09-19

The foster parents were yelling and were using profanity.

Resolution: Corrected: 2023-09-19

The foster parents did not use good judgment when an incident occurred with a foster child, and they escalated the situation.

Resolution: Corrected: 2023-09-19

The foster parents were yelling and were using profanity.

Resolution: Corrected: 2023-09-19

The foster parents did not use good judgment when an incident occurred with a foster child, and they escalated the situation.

Resolution: Corrected: 2023-09-19

The foster parents were yelling and were using profanity.

Resolution: Corrected: 2023-09-19

Medication logs observed in 2 child files did not have the prescribing health-care professional's name.

Resolution: Corrected: 2023-05-04

Medication logs observed in 2 child files did not have the prescribing health-care professional's name.

Resolution: Corrected: 2023-05-04

Medication logs observed in 2 child files did not have the prescribing health-care professional's name.

Resolution: Corrected: 2023-05-04

The condition of follow up will require that the agency implement a safety plan restricting foster parent from leaving children in the car.

Resolution: Corrected: 2022-05-20

The condition of follow up will require that the agency implement a safety plan restricting foster parent from leaving children in the car.

Resolution: Corrected: 2022-05-20

The condition of follow up will require that the agency implement a safety plan restricting foster parent from leaving children in the car.

Resolution: Corrected: 2022-05-20

Licensing was not notified within 24 hours of a foster parent having an open investigation from another entity.

Resolution: Corrected: 2022-03-10

Licensing was not notified within 24 hours of a foster parent having an open investigation from another entity.

Resolution: Corrected: 2022-03-10

Licensing was not notified within 24 hours of a foster parent having an open investigation from another entity.

Resolution: Corrected: 2022-03-10

While reviewing verification documents for the home screening, it was observed that there was not an accurate verification of income for both foster parents.

Resolution: Corrected: 2022-01-18

A foster home screening was completed and signed after a verification license was issued.

Resolution: Corrected: 2022-01-18

While reviewing verification documents for the home screening, it was observed that there was not an accurate verification of income for both foster parents.

Resolution: Corrected: 2022-01-18

A foster home screening was completed and signed after a verification license was issued.

Resolution: Corrected: 2022-01-18

While reviewing verification documents for the home screening, it was observed that there was not an accurate verification of income for both foster parents.

Resolution: Corrected: 2022-01-18

A foster home screening was completed and signed after a verification license was issued.

Resolution: Corrected: 2022-01-18

The ammunition was not locked and was stored in the bedroom nightstand.

Resolution: Corrected: 2022-01-05

The ammunition was not locked and was stored in the bedroom nightstand.

Resolution: Corrected: 2022-01-05

The ammunition was not locked and was stored in the bedroom nightstand.

Resolution: Corrected: 2022-01-05

Home Study did not discuss the resolution / outcome from the previous CPA's concerning all prior investigations in the foster home. The home study did not document a description of the two reported marriages as well as there was not a discussion as to why the caregiver does not have a relationship with her biological father.

Resolution: Corrected: 2022-01-07

Home Study did not discuss the resolution / outcome from the previous CPA's concerning all prior investigations in the foster home. The home study did not document a description of the two reported marriages as well as there was not a discussion as to why the caregiver does not have a relationship with her biological father.

Resolution: Corrected: 2022-01-07

A person who frequently visits a foster home has an ineligible background check. This person had been previously notified of the of the ineligibility to be a frequent visitor.

Resolution: Corrected: 2022-01-07

A person who frequently visits a foster home has an ineligible background check. This person had been previously notified of the of the ineligibility to be a frequent visitor.

Resolution: Corrected: 2022-01-07

Home Study did not discuss the resolution / outcome from the previous CPA's concerning all prior investigations in the foster home. The home study did not document a description of the two reported marriages as well as there was not a discussion as to why the caregiver does not have a relationship with her biological father.

Resolution: Corrected: 2022-01-07

A person who frequently visits a foster home has an ineligible background check. This person had been previously notified of the of the ineligibility to be a frequent visitor.

Resolution: Corrected: 2022-01-07

After reviewing a home study, it was discovered there were other household members who were living in the home and their general health was not included which includes, mental health and physical health.

Resolution: Corrected: 2021-12-06

Two of 2, monthly conatct visit notes were reviewed and they were not signed.

Resolution: Corrected: 2021-12-06

After reviewing a home study, it was discovered there were other household members who were living in the home and their general health was not included which includes, mental health and physical health.

Resolution: Corrected: 2021-12-06

After reviewing a home study, it was discovered there were other household members who were living in the home and their general health was not included which includes, mental health and physical health.

Resolution: Corrected: 2021-12-06

Two of 2, monthly conatct visit notes were reviewed and they were not signed.

Resolution: Corrected: 2021-12-06

Two of 2, monthly conatct visit notes were reviewed and they were not signed.

Resolution: Corrected: 2021-12-06

There was one dog that did not have the documentation that the vaccinations were current.

Resolution: Corrected: 2021-10-14

Supervisory visits in 2020 were not signed by the foster parent.

Resolution: Corrected: 2021-10-14

There was one dog that did not have the documentation that the vaccinations were current.

Resolution: Corrected: 2021-10-14

Supervisory visits in 2020 were not signed by the foster parent.

Resolution: Corrected: 2021-10-14

There was one dog that did not have the documentation that the vaccinations were current.

Resolution: Corrected: 2021-10-14

Supervisory visits in 2020 were not signed by the foster parent.

Resolution: Corrected: 2021-10-14

There was mold growing on the bathroom ceiling, the window mini blind, and the air vent. Bugs were observed in the bathroom which did not have installed window screens. Also, it was noticed that a child's bedroom did not have screens installed. Pictures were taken.

Resolution: Corrected: 2021-09-28

There was mold growing on the bathroom ceiling, the window mini blind, and the air vent. Bugs were observed in the bathroom which did not have installed window screens. Also, it was noticed that a child's bedroom did not have screens installed. Pictures were taken.

Resolution: Corrected: 2021-09-28

There was mold growing on the bathroom ceiling, the window mini blind, and the air vent. Bugs were observed in the bathroom which did not have installed window screens. Also, it was noticed that a child's bedroom did not have screens installed. Pictures were taken.

Resolution: Corrected: 2021-09-28

It was determined a home screening from a previous agency was used. A new home screening was not conducted.

Resolution: Corrected: 2021-05-05

It was determined a home screening from a previous agency was used. A new home screening was not conducted.

Resolution: Corrected: 2021-05-05

It was determined a home screening from a previous agency was used. A new home screening was not conducted.

Resolution: Corrected: 2021-05-05