Primrose School of Round Rock

One classroom was not in compliance with the child/caregiver ratio. The classroom had a specified age group of 12-17 months, requiring 1 caregiver with up to 5 infants. There were 6 infants with 1 caregiver. This was corrected when another caregiver went into the classroom.

Resolution: Corrected: 2026-02-26

One classroom was not in compliance with the child/caregiver ratio. The classroom had a specified age group of 12-17 months, requiring 1 caregiver with up to 5 infants. There were 6 infants with 1 caregiver. This was corrected when another caregiver went into the classroom.

Resolution: Corrected: 2026-02-26

One classroom was not in compliance with the child/caregiver ratio. The classroom had a specified age group of 12-17 months, requiring 1 caregiver with up to 5 infants. There were 6 infants with 1 caregiver. This was corrected when another caregiver went into the classroom.

Resolution: Corrected: 2026-02-26

Information obtained in an investigation show that while the operation self-reported, they did not do so within the required two-day time period when they left a voicemail but did not call the statewide hot line for after-hours reporting.

Resolution: Corrected: 2025-11-04

Information obtained in an investigation show that while the operation self-reported, they did not do so within the required two-day time period when they left a voicemail but did not call the statewide hot line for after-hours reporting.

Resolution: Corrected: 2025-11-04

Information obtained through a self-reported investigation shows that a child was left unsupervised in their classroom for between 15-20 minutes.

Resolution: Corrected: 2025-11-04

Information obtained through a self-reported investigation shows that a child was left unsupervised in their classroom for between 15-20 minutes.

Resolution: Corrected: 2025-11-04

Information obtained through a self-reported investigation shows that a child was left unsupervised in their classroom for between 15-20 minutes.

Resolution: Corrected: 2025-11-04

Information obtained in an investigation show that while the operation self-reported, they did not do so within the required two-day time period when they left a voicemail but did not call the statewide hot line for after-hours reporting.

Resolution: Corrected: 2025-11-04

A caregiver was observed not washing her hands after diapering a child.

Resolution: Corrected: 2025-04-10

A caregiver was observed not washing her hands after diapering a child.

Resolution: Corrected: 2025-04-10

A child was observed not washing her hands after having her diaper changed.

Resolution: Corrected: 2025-04-10

A child was observed not washing her hands after having her diaper changed.

Resolution: Corrected: 2025-04-10

A child was observed not washing her hands after having her diaper changed.

Resolution: Corrected: 2025-04-10

A caregiver was observed not washing her hands after diapering a child.

Resolution: Corrected: 2025-04-10

The operational policies were missing employee vaccination policies.

Resolution: Corrected: 2024-11-29

The operational policies were missing information on how parents may access Minimum Standards online, the Texas Abuse and Neglect Hotline, and the HHSC website.

Resolution: Corrected: 2024-11-29

The director did not have current annual transportation training.

Resolution: Corrected: 2024-11-22

The operational policies were missing employee vaccination policies.

Resolution: Corrected: 2024-11-29

The director did not have current annual transportation training.

Resolution: Corrected: 2024-11-22

The operational policies were missing information on how parents may access Minimum Standards online, the Texas Abuse and Neglect Hotline, and the HHSC website.

Resolution: Corrected: 2024-11-29

The operational policies were missing employee vaccination policies.

Resolution: Corrected: 2024-11-29

The director did not have current annual transportation training.

Resolution: Corrected: 2024-11-22

The operational policies were missing information on how parents may access Minimum Standards online, the Texas Abuse and Neglect Hotline, and the HHSC website.

Resolution: Corrected: 2024-11-29

Information obtained through the investigation shows that the operation failed to provide incident reports to parents within 48 hours when children received injuries while in care. Incident reports were created but not signed by the parents.

Resolution: Corrected: 2024-11-29

Information obtained through the investigation shows that the operation failed to provide incident reports to parents within 48 hours when children received injuries while in care. Incident reports were created but not signed by the parents.

Resolution: Corrected: 2024-11-29

Information obtained through the investigation shows that the operation failed to provide incident reports to parents within 48 hours when children received injuries while in care. Incident reports were created but not signed by the parents.

Resolution: Corrected: 2024-11-29

Two caregivers stated the wrong number of children they were responsible for when they were asked twice. This was corrected at inspection when the caregivers gave the correct number of children after it was pointed out there was one more child in the room than they had originally stated.

Resolution: Corrected: 2024-10-15

Two caregivers stated the wrong number of children they were responsible for when they were asked twice. This was corrected at inspection when the caregivers gave the correct number of children after it was pointed out there was one more child in the room than they had originally stated.

Resolution: Corrected: 2024-10-15

Two caregivers stated the wrong number of children they were responsible for when they were asked twice. This was corrected at inspection when the caregivers gave the correct number of children after it was pointed out there was one more child in the room than they had originally stated.

Resolution: Corrected: 2024-10-15

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that a child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised outside for between 30 and 45 minutes.

Resolution: Corrected: 2024-11-08

It was found during a self-reported investigation that a caregiver was out of ratio by 7 children when a second caregiver briefly stepped away. The director stated the operation has ordered walkie talkies for caregivers to use when outside.

Resolution: Corrected: 2024-11-01

It was found during a self-reported investigation that a caregiver was out of ratio by 7 children when a second caregiver briefly stepped away. The director stated the operation has ordered walkie talkies for caregivers to use when outside.

Resolution: Corrected: 2024-11-01

It was found during a self-reported investigation that a caregiver was out of ratio by 7 children when a second caregiver briefly stepped away. The director stated the operation has ordered walkie talkies for caregivers to use when outside.

Resolution: Corrected: 2024-11-01

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

Information obtained through the investigation shows that a child was left unsupervised in their classroom.

Resolution: Corrected: 2024-10-31

At the time of investigation inspection, the director was unable to provide Child Care Regulation with the required food allergy training.

Resolution: Corrected: 2024-11-15

It was found during an investigation that the operation had expired epinephrine auto injectors for two children with an allergy and an expired antihistamine medication for another child with an allergy. There was evidence to suggest during the investigation that a child?s epinephrine auto injector was lost by the operation.

Resolution: Corrected: 2024-11-08

It was found during an investigation that the operation had expired epinephrine auto injectors for two children with an allergy and an expired antihistamine medication for another child with an allergy. There was evidence to suggest during the investigation that a child?s epinephrine auto injector was lost by the operation.

Resolution: Corrected: 2024-11-08

At the time of investigation inspection, the director was unable to provide Child Care Regulation with the required food allergy training.

Resolution: Corrected: 2024-11-15

It was found during an investigation that the operation had expired epinephrine auto injectors for two children with an allergy and an expired antihistamine medication for another child with an allergy. There was evidence to suggest during the investigation that a child?s epinephrine auto injector was lost by the operation.

Resolution: Corrected: 2024-11-08

At the time of investigation inspection, the director was unable to provide Child Care Regulation with the required food allergy training.

Resolution: Corrected: 2024-11-15

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent within 48 hours when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The incident report was provided to the parent 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not immediately notify the parent of a child who was placed at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The parent was notified 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent within 48 hours when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The incident report was provided to the parent 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not immediately notify the parent of a child who was placed at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The parent was notified 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to provide an incident report to the parent within 48 hours when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The incident report was provided to the parent 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not immediately notify the parent of a child who was placed at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The parent was notified 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised in their classroom after the rest of the class transitioned outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to provide an incident report when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not notify the parents of a child who was placed at risk when the child found unsupervised in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not notify the parents of a child who was placed at risk when the child found unsupervised in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation did not notify the parents of a child who was placed at risk when the child found unsupervised in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to provide an incident report when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

Information obtained through the investigation shows that the operation failed to provide an incident report when a child was found unsupervised while in the bathroom while the rest of the child's class was outside.

Resolution: Corrected: 2024-10-25

An employee was present at the operation and had access to children without receiving a background check eligibility letter.

Resolution: Corrected: 2024-09-20

An employee was present at the operation and had access to children without receiving a background check eligibility letter.

Resolution: Corrected: 2024-09-20

An employee was present at the operation and had access to children without receiving a background check eligibility letter.

Resolution: Corrected: 2024-09-20

Information obtained throughout the investigation shows that the operation failed to provide incident reports for three incidents. A child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. A caregiver used prohibited punishment on a child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver hit a child on the head and pushed a child's head onto their naptime cot.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver bribed children with candy so that they would behave.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver failed to promptly change wet or soiled diapers, causing children to have diaper rashes.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was unsupervised outside, their hand was stuck in the door.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation did not notify the parents of a child who was placed at risk when they were left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify the parents of a child who was placed at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to provide incident reports for three incidents. A child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. A caregiver used prohibited punishment on a child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver hit a child on the head and pushed a child's head onto their naptime cot.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to report suspected abuse to the Department of Family Protective Services.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify Child Care Regulation of a situation that placed a child at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was unsupervised outside, their hand was stuck in the door.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver failed to promptly change wet or soiled diapers, causing children to have diaper rashes.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to report suspected abuse to the Department of Family Protective Services.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation did not notify the parents of a child who was placed at risk when they were left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify the parents of a child who was placed at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify Child Care Regulation of a situation that placed a child at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver bribed children with candy so that they would behave.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to provide incident reports for three incidents. A child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. A caregiver used prohibited punishment on a child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver hit a child on the head and pushed a child's head onto their naptime cot.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was unsupervised outside, their hand was stuck in the door.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver failed to promptly change wet or soiled diapers, causing children to have diaper rashes.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to report suspected abuse to the Department of Family Protective Services.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation did not notify the parents of a child who was placed at risk when they were left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify the parents of a child who was placed at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify Child Care Regulation of a situation that placed a child at risk when a caregiver used prohibited punishment on the child.

Resolution: Corrected: 2024-10-07

Information obtained throughout the investigation shows that a caregiver bribed children with candy so that they would behave.

Resolution: Corrected: 2024-10-07

An incident report was not shared or given to the parent when the incident occurred.

Resolution: Corrected: 2024-10-24

An incident report was not shared or given to the parent when the incident occurred.

Resolution: Corrected: 2024-10-24

An incident report was not shared or given to the parent when the incident occurred.

Resolution: Corrected: 2024-10-24

Bottles are propped up for infants occasionally during feedings.

Resolution: Corrected: 2023-11-30

Bottles are propped up for infants occasionally during feedings.

Resolution: Corrected: 2023-11-30

Bottles are propped up for infants occasionally during feedings.

Resolution: Corrected: 2023-11-30

It was observed that the loose fill depth was not 6 inches below required 6 inches

Resolution: Corrected: 2023-03-21

The operation last fire inspection was done 8/16/21.

Resolution: Corrected: 2023-03-21

The operation last fire inspection was done 8/16/21.

Resolution: Corrected: 2023-03-21

It was observed that the loose fill depth was not 6 inches below required 6 inches

Resolution: Corrected: 2023-03-21

The operation last fire inspection was done 8/16/21.

Resolution: Corrected: 2023-03-21

It was observed that the loose fill depth was not 6 inches below required 6 inches

Resolution: Corrected: 2023-03-21

One out of ten children's files reviewed were missing immunization records.

Resolution: Corrected: 2022-03-29

One out of ten children's files reviewed were missing immunization records.

Resolution: Corrected: 2022-03-29

One out of ten children's files reviewed were missing immunization records.

Resolution: Corrected: 2022-03-29

During an investigation there was sufficient evidence to support that a child was left unsupervised in the classroom.

Resolution: Corrected: 2021-08-25

During an investigation there was sufficient evidence to support that a child was left unsupervised in the classroom.

Resolution: Corrected: 2021-08-25

During an investigation there was sufficient evidence to support that a child was left unsupervised in the classroom.

Resolution: Corrected: 2021-08-25