New Heights Learning Zone

11105 MILWAUKEE AVE, Lubbock, TX 79424Open
F

Data Freshness & Provenance

Inspection coverage

30 inspections on record

Active providers

License status: Open

Last refreshed

April 1, 2026

Latest inspection

November 18, 2025

Provenance

Texas licensing inspections and DaycareCheck scoring

Quick Facts

These facts are normalized from the official record so they can be quoted directly.

Updated April 1, 2026

Provider
New Heights Learning Zone
License number
1732755
Location
11105 MILWAUKEE AVE, Lubbock, TX 79424
Status
Open
Safety grade
F (Poor), score 3.0/100
Inspection record
30 inspections, last inspected November 18, 2025
Provenance
Official state licensing inspections and DaycareCheck scoring. Last refreshed April 1, 2026.

Safety Scorecard

F
Poor3.0 / 100
Health0/100
Safety10/100
Staffing0/100
Compliance0/100

Quality Rating

2 Stars

Rated by Texas Rising Star, the state quality rating and improvement system.

57

Total Violations

Nov 18, 2025

Last Inspection

163

Capacity

Violation Timeline

Violations by month over the last 3 years, colored by severity.

All Violations (57)

CRITICALHEALTH746.305(a)(2)Nov 14, 2025

During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.

Resolution: Corrected: 2025-12-01

CRITICALHEALTH746.305(a)(2)Nov 13, 2025

During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.

Resolution: Corrected: 2025-12-01

CRITICALHEALTH746.305(a)(2)Nov 13, 2025

During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.

Resolution: Corrected: 2025-12-01

CRITICALHEALTH746.3503(a)Oct 10, 2025

It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.

Resolution: Corrected at inspection

SERIOUSSTAFFING746.1309(a)Oct 10, 2025

1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.

Resolution: Corrected: 2025-10-15

CRITICALSAFETY746.5101(a)Oct 10, 2025

The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.

Resolution: Corrected: 2025-10-24

CRITICALSAFETY746.5101(a)Oct 10, 2025

The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.

Resolution: Corrected: 2025-10-24

SERIOUSSTAFFING746.1309(a)Oct 10, 2025

1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.

Resolution: Corrected: 2025-10-15

CRITICALHEALTH746.3503(a)Oct 10, 2025

It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.

Resolution: Corrected at inspection

CRITICALHEALTH746.3503(a)Oct 10, 2025

It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.

Resolution: Corrected at inspection

SERIOUSSTAFFING746.1309(a)Oct 10, 2025

1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.

Resolution: Corrected: 2025-10-15

CRITICALSAFETY746.5101(a)Oct 10, 2025

The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.

Resolution: Corrected: 2025-10-24

SERIOUSCOMPLIANCE746.901(5)Dec 3, 2024

1 out of 4 records reviewed was missing the Pre-Employment Affidavit.

Resolution: Corrected: 2024-12-06

CRITICALSTAFFING746.1315(b)(1)Dec 3, 2024

Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-12-06

SERIOUSCOMPLIANCE746.901(5)Dec 3, 2024

1 out of 4 records reviewed was missing the Pre-Employment Affidavit.

Resolution: Corrected: 2024-12-06

SERIOUSCOMPLIANCE746.901(5)Dec 3, 2024

1 out of 4 records reviewed was missing the Pre-Employment Affidavit.

Resolution: Corrected: 2024-12-06

CRITICALSTAFFING746.1315(b)(1)Dec 3, 2024

Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-12-06

CRITICALSTAFFING746.1315(b)(1)Dec 3, 2024

Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-12-06

SERIOUSSTAFFING746.1613(a)Nov 18, 2024

It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.

Resolution: Corrected: 2024-11-18

CRITICALSTAFFING746.1315(b)(1)Nov 18, 2024

3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-11-26

SERIOUSCOMPLIANCE746.901Nov 18, 2024

4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.

Resolution: Corrected: 2024-11-22

CRITICALCOMPLIANCE746.613(b)Nov 18, 2024

2 out of 10 records reviewed did not have current immunization record on file.

Resolution: Corrected: 2024-11-22

SERIOUSCOMPLIANCE746.603(a)(2)Nov 18, 2024

1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.

Resolution: Corrected: 2024-11-29

SERIOUSSTAFFING746.1613(a)Nov 18, 2024

It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.

Resolution: Corrected: 2024-11-18

SERIOUSCOMPLIANCE746.901Nov 18, 2024

4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.

Resolution: Corrected: 2024-11-22

CRITICALSTAFFING746.1315(b)(1)Nov 18, 2024

3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-11-26

SERIOUSCOMPLIANCE746.603(a)(2)Nov 18, 2024

1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.

Resolution: Corrected: 2024-11-29

CRITICALCOMPLIANCE746.613(b)Nov 18, 2024

2 out of 10 records reviewed did not have current immunization record on file.

Resolution: Corrected: 2024-11-22

SERIOUSSTAFFING746.1613(a)Nov 18, 2024

It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.

Resolution: Corrected: 2024-11-18

SERIOUSCOMPLIANCE746.901Nov 18, 2024

4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.

Resolution: Corrected: 2024-11-22

CRITICALSTAFFING746.1315(b)(1)Nov 18, 2024

3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.

Resolution: Corrected: 2024-11-26

SERIOUSCOMPLIANCE746.603(a)(2)Nov 18, 2024

1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.

Resolution: Corrected: 2024-11-29

CRITICALCOMPLIANCE746.613(b)Nov 18, 2024

2 out of 10 records reviewed did not have current immunization record on file.

Resolution: Corrected: 2024-11-22

CRITICALCOMPLIANCE746.5401Dec 4, 2023

It was found during the inspection that the last gas inspection was conducted on 6/25/2021.

Resolution: Corrected: 2024-01-02

CRITICALCOMPLIANCE746.5401Dec 4, 2023

It was found during the inspection that the last gas inspection was conducted on 6/25/2021.

Resolution: Corrected: 2024-01-02

CRITICALCOMPLIANCE746.5401Dec 4, 2023

It was found during the inspection that the last gas inspection was conducted on 6/25/2021.

Resolution: Corrected: 2024-01-02

CRITICALSAFETY746.801(11)Dec 30, 2022

During the inspection it was observed that the last fire inspection was conducted on 6/16/2021

Resolution: Corrected: 2023-01-13

SERIOUSCOMPLIANCE746.2421(b)Dec 30, 2022

One infant's feeding instructions has not been updated since 5/01/2022.

Resolution: Corrected: 2023-01-06

CRITICALSTAFFING746.1315(a)Dec 30, 2022

The director did not have proof of current CPR/First Aid certification.

Resolution: Corrected: 2023-01-06

CRITICALSTAFFING745.635(3)Dec 30, 2022

A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.

Resolution: Corrected at inspection

CRITICALCOMPLIANCE746.2417(2)(B)Dec 30, 2022

During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.

Resolution: Corrected at inspection

CRITICALCOMPLIANCE746.2417(2)(B)Dec 30, 2022

During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.

Resolution: Corrected at inspection

CRITICALSAFETY746.801(11)Dec 30, 2022

During the inspection it was observed that the last fire inspection was conducted on 6/16/2021

Resolution: Corrected: 2023-01-13

CRITICALSTAFFING745.635(3)Dec 30, 2022

A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.

Resolution: Corrected at inspection

CRITICALSTAFFING746.1315(a)Dec 30, 2022

The director did not have proof of current CPR/First Aid certification.

Resolution: Corrected: 2023-01-06

SERIOUSCOMPLIANCE746.2421(b)Dec 30, 2022

One infant's feeding instructions has not been updated since 5/01/2022.

Resolution: Corrected: 2023-01-06

SERIOUSCOMPLIANCE746.2421(b)Dec 30, 2022

One infant's feeding instructions has not been updated since 5/01/2022.

Resolution: Corrected: 2023-01-06

CRITICALSTAFFING746.1315(a)Dec 30, 2022

The director did not have proof of current CPR/First Aid certification.

Resolution: Corrected: 2023-01-06

CRITICALSTAFFING745.635(3)Dec 30, 2022

A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.

Resolution: Corrected at inspection

CRITICALSAFETY746.801(11)Dec 30, 2022

During the inspection it was observed that the last fire inspection was conducted on 6/16/2021

Resolution: Corrected: 2023-01-13

CRITICALCOMPLIANCE746.2417(2)(B)Dec 30, 2022

During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.5205(4)Jul 25, 2022

The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.4751(b)Jul 25, 2022

The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.4751(b)Jul 25, 2022

The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.5205(4)Jul 25, 2022

The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.4751(b)Jul 25, 2022

The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.

Resolution: Corrected at inspection

SERIOUSCOMPLIANCE746.5205(4)Jul 25, 2022

The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.

Resolution: Corrected at inspection

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Frequently Asked Questions

What is New Heights Learning Zone's safety grade?

New Heights Learning Zone has a safety grade of F (Poor) based on state inspection data. The composite score is 3.0 out of 100.

How many violations does New Heights Learning Zone have?

New Heights Learning Zone has 57 total violations on record, including 33 critical, 24 serious, and 0 minor.

When was New Heights Learning Zone last inspected?

New Heights Learning Zone was last inspected on November 18, 2025.

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