Monarch Family Services

Three of six foster home records reviewed were missing the signature page in the file.

Resolution: Corrected: 2025-08-12

Three of six foster home records reviewed were missing the signature page in the file.

Resolution: Corrected: 2025-08-12

One of six foster home records reviewed did not have a supervisory visit in the file from the first quarter (January-March).

Resolution: Corrected: 2025-08-12

One of six foster home records reviewed did not have a supervisory visit in the file from the first quarter (January-March).

Resolution: Corrected: 2025-08-12

One of six foster home records reviewed did not have a supervisory visit in the file from the first quarter (January-March).

Resolution: Corrected: 2025-08-12

Three of six foster home records reviewed were missing the signature page in the file.

Resolution: Corrected: 2025-08-12

While reviewing the serious incident report, it was determined the agency failed to report the runaway timely. It was determined the agency did not report the incident until fourteen hours after the reporting timeframe.

Resolution: Corrected: 2025-08-18

While reviewing the serious incident report, it was determined the agency failed to report the runaway timely. It was determined the agency did not report the incident until fourteen hours after the reporting timeframe.

Resolution: Corrected: 2025-08-18

While reviewing the serious incident report, it was determined the agency failed to report the runaway timely. It was determined the agency did not report the incident until fourteen hours after the reporting timeframe.

Resolution: Corrected: 2025-08-18

Foster parent did not follow the level of supervision required as stated in the inital service plan.

Resolution: Corrected: 2025-08-22

Foster parent did not follow the level of supervision required as stated in the inital service plan.

Resolution: Corrected: 2025-08-22

Foster parent did not follow the level of supervision required as stated in the inital service plan.

Resolution: Corrected: 2025-08-22

It was disclosed during a sampling inspection that the foster parents utilize a caregiver/relative to take the children to medical appointments who does not have a background check completed with the agency. The home study advised that this person visits the home monthly and is not an approved frequent visitor to the home. That this person will not assist with caring for the children when the applicants are not present, but would like to provide babysitting support if needed.

Resolution: Corrected: 2025-06-20

It was disclosed during a sampling inspection that foster parents smoke while transporting the youth in care while in the vehicle.

Resolution: Corrected: 2025-06-20

It was disclosed during a sampling inspection that foster parents smoke while transporting the youth in care while in the vehicle.

Resolution: Corrected: 2025-06-20

It was disclosed during a sampling inspection that the foster parents utilize a caregiver/relative to take the children to medical appointments who does not have a background check completed with the agency. The home study advised that this person visits the home monthly and is not an approved frequent visitor to the home. That this person will not assist with caring for the children when the applicants are not present, but would like to provide babysitting support if needed.

Resolution: Corrected: 2025-06-20

It was disclosed during a sampling inspection that foster parents smoke while transporting the youth in care while in the vehicle.

Resolution: Corrected: 2025-06-20

It was disclosed during a sampling inspection that the foster parents utilize a caregiver/relative to take the children to medical appointments who does not have a background check completed with the agency. The home study advised that this person visits the home monthly and is not an approved frequent visitor to the home. That this person will not assist with caring for the children when the applicants are not present, but would like to provide babysitting support if needed.

Resolution: Corrected: 2025-06-20

Based on the information gathered throughout the investigation it was determined that foster parents left two foster children outside, locked out of the foster home, for five hours.

Resolution: Corrected: 2025-05-12

Based on the information obtained throughout the investigation it was determined foster parent used threatening language toward a child in care to get her to go to church as well as using threatening the child with loss of placement.

Resolution: Corrected: 2025-05-12

Based on the information gathered throughout the investigation it was determined that foster parents left two foster children outside, locked out of the foster home, for five hours.

Resolution: Corrected: 2025-05-12

Based on the information gathered throughout the investigation it was determined that foster parents left two foster children outside, locked out of the foster home, for five hours.

Resolution: Corrected: 2025-05-12

Based on the information obtained throughout the investigation it was determined foster parent used threatening language toward a child in care to get her to go to church as well as using threatening the child with loss of placement.

Resolution: Corrected: 2025-05-12

Based on the information obtained throughout the investigation it was determined foster parent used threatening language toward a child in care to get her to go to church as well as using threatening the child with loss of placement.

Resolution: Corrected: 2025-05-12

While reviewing 6 employee files, one employee's EBI refresher was not completed within the required timeframe.

Resolution: Corrected: 2025-03-10

While reviewing 6 employee files, one employee's EBI refresher was not completed within the required timeframe.

Resolution: Corrected: 2025-03-10

While reviewing 6 employee files, one employee's EBI refresher was not completed within the required timeframe.

Resolution: Corrected: 2025-03-10

In reviewing the agency home files it was found that a home's pet is not up to date with vaccinations.

Resolution: Corrected: 2024-09-05

Multiple caregivers obtained a CPR certification without the curriculum that includes the use of a CPR manikin as required.

Resolution: Corrected: 2024-09-04

In reviewing agency homes one of the home's liability car insurance is out of date.

Resolution: Corrected: 2024-09-05

An agency home had a fire inspection completed late and had a 1 month lapse.

Resolution: Corrected: 2024-09-05

An agency home had a fire inspection completed late and had a 1 month lapse.

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the TB screening was completed late. The child was admitted 9/27/22 and the screening was completed 11/16/22

Resolution: Corrected: 2024-09-05

In reviewing the family homes, it was found that a foster parent who provides care for the child and lives in the home is now inactive as of 4/2023. In addition, the files are electronic and should be up to date and complete to ensure that compliance is met.

Resolution: Corrected: 2024-09-05

In the homes reviewed it was found that the home did not have sufficient income to meet the child's needs

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the preliminary service plan was completed late. The child admission date was 7/1/24 and the plan was completed on 7/5/24 and signed on 7/6/24.

Resolution: Corrected: 2024-09-05

In reviewing the agency home, it was found that two homes did not meet the required proof of financial documentation required to require financial stability.

Resolution: Corrected: 2024-09-05

In reviewing the agency home files it was found that a home's pet is not up to date with vaccinations.

Resolution: Corrected: 2024-09-05

Multiple caregivers obtained a CPR certification without the curriculum that includes the use of a CPR manikin as required.

Resolution: Corrected: 2024-09-04

In reviewing agency homes one of the home's liability car insurance is out of date.

Resolution: Corrected: 2024-09-05

In reviewing the family homes, it was found that a foster parent who provides care for the child and lives in the home is now inactive as of 4/2023. In addition, the files are electronic and should be up to date and complete to ensure that compliance is met.

Resolution: Corrected: 2024-09-05

Multiple caregivers obtained a CPR certification without the curriculum that includes the use of a CPR manikin as required.

Resolution: Corrected: 2024-09-04

In the homes reviewed it was found that the home did not have sufficient income to meet the child's needs

Resolution: Corrected: 2024-09-05

In reviewing agency homes one of the home's liability car insurance is out of date.

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the preliminary service plan was completed late. The child admission date was 7/1/24 and the plan was completed on 7/5/24 and signed on 7/6/24.

Resolution: Corrected: 2024-09-05

An agency home had a fire inspection completed late and had a 1 month lapse.

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the TB screening was completed late. The child was admitted 9/27/22 and the screening was completed 11/16/22

Resolution: Corrected: 2024-09-05

In reviewing the agency home, it was found that two homes did not meet the required proof of financial documentation required to require financial stability.

Resolution: Corrected: 2024-09-05

In reviewing the family homes, it was found that a foster parent who provides care for the child and lives in the home is now inactive as of 4/2023. In addition, the files are electronic and should be up to date and complete to ensure that compliance is met.

Resolution: Corrected: 2024-09-05

In the homes reviewed it was found that the home did not have sufficient income to meet the child's needs

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the preliminary service plan was completed late. The child admission date was 7/1/24 and the plan was completed on 7/5/24 and signed on 7/6/24.

Resolution: Corrected: 2024-09-05

In 1 out of 6 child files reviewed the TB screening was completed late. The child was admitted 9/27/22 and the screening was completed 11/16/22

Resolution: Corrected: 2024-09-05

In reviewing the agency home, it was found that two homes did not meet the required proof of financial documentation required to require financial stability.

Resolution: Corrected: 2024-09-05

In reviewing the agency home files it was found that a home's pet is not up to date with vaccinations.

Resolution: Corrected: 2024-09-05

During the DFPS investigation, it was noted that used doggy pads were left out in the living area. The home was also noted to be cluttered, with trash on the floor of the bedrooms. Additionally, the bathroom was unclean.

Resolution: Corrected: 2024-06-10

During the DFPS investigation, it was noted that used doggy pads were left out in the living area. The home was also noted to be cluttered, with trash on the floor of the bedrooms. Additionally, the bathroom was unclean.

Resolution: Corrected: 2024-06-10

It was found in the DFPS investigation that the foster parent was yelling at the children in the home.

Resolution: Corrected: 2024-06-10

It was found in the DFPS investigation that the foster parent was yelling at the children in the home.

Resolution: Corrected: 2024-06-10

During the DFPS investigation, it was noted that used doggy pads were left out in the living area. The home was also noted to be cluttered, with trash on the floor of the bedrooms. Additionally, the bathroom was unclean.

Resolution: Corrected: 2024-06-10

It was found in the DFPS investigation that the foster parent was yelling at the children in the home.

Resolution: Corrected: 2024-06-10

The home was found to be over capacity. HHSC will recommend an administrative penalty as a result of this citation, per HRC Section 42.078.

Resolution: Corrected: 2024-05-08

The home was found to be over capacity. HHSC will recommend an administrative penalty as a result of this citation, per HRC Section 42.078.

Resolution: Corrected: 2024-05-08

A household member was not included in the home study.

Resolution: Corrected: 2024-05-08

It was found that foster parent was threatening children with a spanking as a scare tactic.

Resolution: Corrected: 2024-05-08

The home was found to be over capacity. HHSC will recommend an administrative penalty as a result of this citation, per HRC Section 42.078.

Resolution: Corrected: 2024-05-08

A household member was not included in the home study.

Resolution: Corrected: 2024-05-08

It was found that foster parent was threatening children with a spanking as a scare tactic.

Resolution: Corrected: 2024-05-08

A household member was not included in the home study.

Resolution: Corrected: 2024-05-08

It was found that foster parent was threatening children with a spanking as a scare tactic.

Resolution: Corrected: 2024-05-08

During the course of the investigation, it was determined that the caregiver was present when the child in care was riding as a third passenger on a two passenger ATV. The child was seated inappropriately on the rack as opposed to the seat of the ATV. The caregiver failed to intervene by allowing the child to ride on the ATV inappropriately, and the child was injured as a result.

Resolution: Corrected: 2023-07-28

During the course of the investigation, it was determined that the caregiver was present when the child in care was riding as a third passenger on a two passenger ATV. The child was seated inappropriately on the rack as opposed to the seat of the ATV. The caregiver failed to intervene by allowing the child to ride on the ATV inappropriately, and the child was injured as a result.

Resolution: Corrected: 2023-07-28

During the course of the investigation, it was determined that the caregiver was present when the child in care was riding as a third passenger on a two passenger ATV. The child was seated inappropriately on the rack as opposed to the seat of the ATV. The caregiver failed to intervene by allowing the child to ride on the ATV inappropriately, and the child was injured as a result.

Resolution: Corrected: 2023-07-28

The operation does not have a consistent method on when annual trainings are conducted.

Resolution: Corrected: 2023-03-09

The operation does not have a consistent method on when annual trainings are conducted.

Resolution: Corrected: 2023-03-09

The operation does not have a consistent method on when annual trainings are conducted.

Resolution: Corrected: 2023-03-09

During the course of the investigation, foster parent admitted to "popping" the children on their hand and stated this would be the go to area when they did hit the children. The foster parent also admitted to "a pop on the butt" with the children.

Resolution: Corrected: 2023-05-05

During the course of the investigation, foster parent admitted to "popping" the children on their hand and stated this would be the go to area when they did hit the children. The foster parent also admitted to "a pop on the butt" with the children.

Resolution: Corrected: 2023-05-05

During the course of the investigation, foster parent admitted to "popping" the children on their hand and stated this would be the go to area when they did hit the children. The foster parent also admitted to "a pop on the butt" with the children.

Resolution: Corrected: 2023-05-05

According to the home study, the foster home did not have adequate income prior to receiving reimbursement for services. Home study states family received outside support for groceries and bill payments. According to documents received, current tax return was not provided during the time of initial home study for accurate review. Current employment was not provided during the time of the initial home study.

Resolution: Corrected: 2023-02-24

Children in care were not given the opportunity to consent to participate in a televised charity event publicly for money given to the foster parents on the child's behalf.

Resolution: Corrected: 2023-02-24

According to initial home study and home study addendum, dates are not consistent with known information on financial stability. According to initial home study and home study addendum employee verification information is inaccurate as well as employment and unemployment start and end dates.

Resolution: Corrected: 2023-02-24

According to the home study, the foster home did not have adequate income prior to receiving reimbursement for services. Home study states family received outside support for groceries and bill payments. According to documents received, current tax return was not provided during the time of initial home study for accurate review. Current employment was not provided during the time of the initial home study.

Resolution: Corrected: 2023-02-24

According to initial home study and home study addendum, dates are not consistent with known information on financial stability. According to initial home study and home study addendum employee verification information is inaccurate as well as employment and unemployment start and end dates.

Resolution: Corrected: 2023-02-24

Children in care were not given the opportunity to consent to participate in a televised charity event publicly for money given to the foster parents on the child's behalf.

Resolution: Corrected: 2023-02-24

According to the home study, the foster home did not have adequate income prior to receiving reimbursement for services. Home study states family received outside support for groceries and bill payments. According to documents received, current tax return was not provided during the time of initial home study for accurate review. Current employment was not provided during the time of the initial home study.

Resolution: Corrected: 2023-02-24

Children in care were not given the opportunity to consent to participate in a televised charity event publicly for money given to the foster parents on the child's behalf.

Resolution: Corrected: 2023-02-24

According to initial home study and home study addendum, dates are not consistent with known information on financial stability. According to initial home study and home study addendum employee verification information is inaccurate as well as employment and unemployment start and end dates.

Resolution: Corrected: 2023-02-24

In one file reviewed it was observed that a service plan was completed after the 40-day time frame on 10/20/2022 from the placement agreement and the day the child was placed 8/9/2022. There was also no previous foster care service plan in the file.

Resolution: Corrected: 2022-12-06

Multiple training certificates did not include the trainer's qualifications.

Resolution: Corrected at inspection

In one file reviewed it was observed that a service plan was completed after the 40-day time frame on 10/20/2022 from the placement agreement and the day the child was placed 8/9/2022. There was also no previous foster care service plan in the file.

Resolution: Corrected: 2022-12-06

Multiple training certificates did not include the trainer's qualifications.

Resolution: Corrected at inspection

In one file reviewed it was observed that a service plan was completed after the 40-day time frame on 10/20/2022 from the placement agreement and the day the child was placed 8/9/2022. There was also no previous foster care service plan in the file.

Resolution: Corrected: 2022-12-06

Multiple training certificates did not include the trainer's qualifications.

Resolution: Corrected at inspection

One out of the six homes assessed was licensed as a home that provides treatment services with a child currently placed that is receiving treatment services and the agency is only licensed for agency homes to provide child care.

Resolution: Corrected: 2022-07-28

One out of the six homes assessed was licensed as a home that provides treatment services with a child currently placed that is receiving treatment services and the agency is only licensed for agency homes to provide child care.

Resolution: Corrected: 2022-07-28

One out of the six homes assessed was licensed as a home that provides treatment services with a child currently placed that is receiving treatment services and the agency is only licensed for agency homes to provide child care.

Resolution: Corrected: 2022-07-28

A 5 year old child in care was left alone unsupervised at different times and the caregiver was not able to ensure the child's safety or well being by having auditory or visual awareness of the child.

Resolution: Corrected: 2022-06-14

A 5 year old child in care was left alone unsupervised at different times and the caregiver was not able to ensure the child's safety or well being by having auditory or visual awareness of the child.

Resolution: Corrected: 2022-06-14

A 5 year old child in care was left alone unsupervised at different times and the caregiver was not able to ensure the child's safety or well being by having auditory or visual awareness of the child.

Resolution: Corrected: 2022-06-14

The home is not verified for caring for a 5 year old yet the child in the home is 5 yrs old at this time. The home study approved a recommendation verification for children 6 - 8 years old.

Resolution: Corrected: 2022-06-14

The home is not verified for caring for a 5 year old yet the child in the home is 5 yrs old at this time. The home study approved a recommendation verification for children 6 - 8 years old.

Resolution: Corrected: 2022-06-14

The home is not verified for caring for a 5 year old yet the child in the home is 5 yrs old at this time. The home study approved a recommendation verification for children 6 - 8 years old.

Resolution: Corrected: 2022-06-14

A caregiver admitted to subjecting a youth in care to corporal punishment.

Resolution: Corrected: 2022-03-01

A caregiver admitted to subjecting a youth in care to corporal punishment.

Resolution: Corrected: 2022-03-01

A caregiver admitted to subjecting a youth in care to corporal punishment.

Resolution: Corrected: 2022-03-01

Multiple files were observed to not have each individual summary documented.

Resolution: Corrected: 2021-06-16

Multiple files were observed to not have each individual summary documented.

Resolution: Corrected: 2021-06-16

Multiple files were observed to not have each individual summary documented.

Resolution: Corrected: 2021-06-16

The caregiver is not administering medication as prescribed according to the professional's subsequent orders.

Resolution: Corrected: 2021-05-04

The home did not have a cumulative record of the medication administered to the child.

Resolution: Corrected: 2021-05-04

The caregiver is not administering medication as prescribed according to the professional's subsequent orders.

Resolution: Corrected: 2021-05-04

The home did not have a cumulative record of the medication administered to the child.

Resolution: Corrected: 2021-05-04

The caregiver is not administering medication as prescribed according to the professional's subsequent orders.

Resolution: Corrected: 2021-05-04

The home did not have a cumulative record of the medication administered to the child.

Resolution: Corrected: 2021-05-04

Physical discipline is being used in the home.

Resolution: Corrected: 2021-05-04

Physical discipline is being used in the home.

Resolution: Corrected: 2021-05-04

There is an individual living in the home who has not had a background check.

Resolution: Corrected: 2021-05-04

The bathroom, and other areas of the home was not kept clean and is not safe for children.

Resolution: Corrected: 2021-05-04

Physical discipline is being used in the home.

Resolution: Corrected: 2021-05-04

The bathroom, and other areas of the home was not kept clean and is not safe for children.

Resolution: Corrected: 2021-05-04

There is an individual living in the home who has not had a background check.

Resolution: Corrected: 2021-05-04

There is an individual living in the home who has not had a background check.

Resolution: Corrected: 2021-05-04

The bathroom, and other areas of the home was not kept clean and is not safe for children.

Resolution: Corrected: 2021-05-04

It was found that a child in care was inappropriately supervised by a caregiver which resulted in them having contraband in their room.

Resolution: Corrected: 2021-04-16

It was found that a child in care was inappropriately supervised by a caregiver which resulted in them having contraband in their room.

Resolution: Corrected: 2021-04-16

It was found that a child in care was inappropriately supervised by a caregiver which resulted in them having contraband in their room.

Resolution: Corrected: 2021-04-16