A Heart with Hope Family Services, Inc

Children's supervision requirements as listed in their service plans were not followed.

Resolution: Corrected: 2025-10-29

Children's supervision requirements as listed in their service plans were not followed.

Resolution: Corrected: 2025-10-29

Children's supervision requirements as listed in their service plans were not followed.

Resolution: Corrected: 2025-10-29

Three children in care were forced to exercise as a method of punishment.

Resolution: Corrected: 2025-10-10

Two children in care reported that their caregiver yells at them as a method of discipline.

Resolution: Corrected: 2025-10-10

Two children in care reported that their caregiver yells at them as a method of discipline.

Resolution: Corrected: 2025-10-10

Three children in care were forced to exercise as a method of punishment.

Resolution: Corrected: 2025-10-10

Three children in care were forced to exercise as a method of punishment.

Resolution: Corrected: 2025-10-10

Two children in care reported that their caregiver yells at them as a method of discipline.

Resolution: Corrected: 2025-10-10

A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.

Resolution: Corrected: 2025-09-05

A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.

Resolution: Corrected: 2025-09-05

A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.

Resolution: Corrected: 2025-09-05

A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.

Resolution: Corrected: 2025-09-05

During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check

Resolution: Corrected: 2025-05-02

During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check

Resolution: Corrected: 2025-05-02

During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check

Resolution: Corrected: 2025-05-02

During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring

Resolution: Corrected: 2024-12-19

During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring

Resolution: Corrected: 2024-12-19

During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring

Resolution: Corrected: 2024-12-19

A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.

Resolution: Corrected: 2024-12-06

A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.

Resolution: Corrected: 2024-12-06

A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.

Resolution: Corrected: 2024-12-06

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

Foster parent did not provide the agency with additional refilled medications after child was discharged.

Resolution: Corrected: 2024-07-08

Foster parent did not provide the agency with additional refilled medications after child was discharged.

Resolution: Corrected: 2024-07-08

Foster parent did not provide the agency with additional refilled medications after child was discharged.

Resolution: Corrected: 2024-07-08

A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.

Resolution: Corrected: 2024-04-26

A foster parent admitted to transporting a six-year-old child in care without a booster seat.

Resolution: Corrected: 2024-04-26

A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.

Resolution: Corrected: 2024-04-26

Two firearms in the foster home were not kept in locked storage.

Resolution: Corrected: 2024-04-26

There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.

Resolution: Corrected: 2024-04-26

A foster parent admitted to transporting a six-year-old child in care without a booster seat.

Resolution: Corrected: 2024-04-26

A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.

Resolution: Corrected: 2024-04-26

Two firearms in the foster home were not kept in locked storage.

Resolution: Corrected: 2024-04-26

There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.

Resolution: Corrected: 2024-04-26

A foster parent admitted to transporting a six-year-old child in care without a booster seat.

Resolution: Corrected: 2024-04-26

There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.

Resolution: Corrected: 2024-04-26

Two firearms in the foster home were not kept in locked storage.

Resolution: Corrected: 2024-04-26

The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.

Resolution: Corrected: 2024-05-06

The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.

Resolution: Corrected: 2024-05-22

The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.

Resolution: Corrected: 2024-05-06

The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.

Resolution: Corrected: 2024-05-22

The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.

Resolution: Corrected: 2024-05-22

The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.

Resolution: Corrected: 2024-05-06

There were no interviews with a foster parent's four biological children in the home screening.

Resolution: Corrected: 2024-04-16

There were no interviews with a foster parent's four biological children in the home screening.

Resolution: Corrected: 2024-04-16

There were no interviews with a foster parent's four biological children in the home screening.

Resolution: Corrected: 2024-04-16

A new verification certificate was not provided to the home when the foster and total capacities were changed.

Resolution: Corrected at inspection

A new verification certificate was not provided to the home when the foster and total capacities were changed.

Resolution: Corrected at inspection

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.

Resolution: Corrected: 2024-03-20

Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.

Resolution: Corrected: 2024-03-20

A new verification certificate was not provided to the home when the foster and total capacities were changed.

Resolution: Corrected at inspection

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.

Resolution: Corrected: 2024-03-20

A home was verified prior to the home screening being approved by Child Placement Management Staff.

Resolution: Corrected at inspection

The request and reception of service call information from law enforcement was not documented in the home screening.

Resolution: Corrected: 2023-12-06

A frequent visitor to the home did not have a background check completed.

Resolution: Corrected: 2023-12-06

The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.

Resolution: Corrected: 2023-12-06

The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.

Resolution: Corrected: 2023-12-06

A frequent visitor to the home did not have a background check completed.

Resolution: Corrected: 2023-12-06

The request and reception of service call information from law enforcement was not documented in the home screening.

Resolution: Corrected: 2023-12-06

A frequent visitor to the home did not have a background check completed.

Resolution: Corrected: 2023-12-06

The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.

Resolution: Corrected: 2023-12-06

The request and reception of service call information from law enforcement was not documented in the home screening.

Resolution: Corrected: 2023-12-06

One child's medication log did not include the medication name or dosage for a month.

Resolution: Corrected: 2022-10-07

One child's medication log did not include the medication name or dosage for a month.

Resolution: Corrected: 2022-10-07

One child's medication log did not include the medication name or dosage for a month.

Resolution: Corrected: 2022-10-07

A child's medication log was missing the name and strength of the medication.

Resolution: Corrected: 2022-10-14

A child's medication log was missing the name and strength of the medication.

Resolution: Corrected: 2022-10-14

A child's medication log was missing the name and strength of the medication.

Resolution: Corrected: 2022-10-14

Medications logs were prefilled out for all dates with foster parent's signature already on the dates.

Resolution: Corrected: 2022-05-06

Medications logs were prefilled out for all dates with foster parent's signature already on the dates.

Resolution: Corrected: 2022-05-06

Medications logs were prefilled out for all dates with foster parent's signature already on the dates.

Resolution: Corrected: 2022-05-06

Two out of two child files did not contain the immunization records.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the tuberculosis test.

Resolution: Corrected: 2021-12-17

One of the two child files did not have the known allergies listed on the exterior of the file.

Resolution: Corrected: 2021-12-17

Two out of two child files did not contain the immunization records.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the tuberculosis test.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the follow up for the doctors visits in the files.

Resolution: Corrected: 2021-12-17

One of the two child files did not have the known allergies listed on the exterior of the file.

Resolution: Corrected: 2021-12-17

Two out of two child files did not contain the immunization records.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the follow up for the doctors visits in the files.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the tuberculosis test.

Resolution: Corrected: 2021-12-17

One of the two child files did not have the known allergies listed on the exterior of the file.

Resolution: Corrected: 2021-12-17

Two out of two child files did not have the follow up for the doctors visits in the files.

Resolution: Corrected: 2021-12-17