NCO HEAD START - WILLITS CENTER

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25A case management visit was made to the facility today by Licensing Program Analyst (LPA) Robert Maciel for the purpose of continuing the investigation of two separate unusual incident reports submitted to the department on 11/17/25, regarding a child (C1), who was allegedly pinched by a staff member on the arm, and on 12/8/25 regarding C1, who was left outside on the playground during transition into the classroom. LPA met with Facility Representative Kara Hess (D2). During today's visit, LPA interviewed staff (S2-S4). On 12/19/25, LPA reviewed camera footage which showed that on 12/8/25, C1 was outside by themselves from 11:20 AM to 11:21 AM after staff (S2-S4) moved the other children inside the classroom with C1 sitting on a bench next to the staff and children lining up to go inside. The bench that C1 was sitting on was approximately 5 to 10 feet away from the staff and children which appeared to be within eyesight of S2-S4. During interviews, S2-4 stated that they did not intentionally leave C1 outside during transition. LPA observed that the playground that C1 was in is fully fenced and C1 was not in danger of leaving the facility ground as there are 3 gates in between the enclosed playground they were in and the exterior of the facility. Facility Representative Kara Hess stated that in response to this incident, staff have been placed on corrective action plans to be followed up with active supervision training which includes head count procedure during transition and that staff have already received active supervision training from Education Management. Continued on LIC809-C NAME OF LICENSING PROGRAM MANAGER: Melchisedeck Augustin NAME OF LICENSING PROGRAM ANALYST: Robert Maciel LICENSING PROGRAM ANALYST SIGNATURE: DATE: 01/09/2026 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 01/09/2026 This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC809 (FAS) - (06/04)Page: 1 of 4 FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form. DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies: Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care. Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care. PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency. CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given. CIVIL PENALTIES The licensing agenc

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25A case management visit was made to the facility today by Licensing Program Analyst (LPA) Robert Maciel for the purpose of continuing the investigation of two separate unusual incident reports submitted to the department on 11/17/25, regarding a child (C1), who was allegedly pinched by a staff member on the arm, and on 12/8/25 regarding C1, who was left outside on the playground during transition into the classroom. LPA met with Facility Representative Kara Hess (D2). During today's visit, LPA interviewed staff (S2-S4). On 12/19/25, LPA reviewed camera footage which showed that on 12/8/25, C1 was outside by themselves from 11:20 AM to 11:21 AM after staff (S2-S4) moved the other children inside the classroom with C1 sitting on a bench next to the staff and children lining up to go inside. The bench that C1 was sitting on was approximately 5 to 10 feet away from the staff and children which appeared to be within eyesight of S2-S4. During interviews, S2-4 stated that they did not intentionally leave C1 outside during transition. LPA observed that the playground that C1 was in is fully fenced and C1 was not in danger of leaving the facility ground as there are 3 gates in between the enclosed playground they were in and the exterior of the facility. Facility Representative Kara Hess stated that in response to this incident, staff have been placed on corrective action plans to be followed up with active supervision training which includes head count procedure during transition and that staff have already received active supervision training from Education Management. Continued on LIC809-C NAME OF LICENSING PROGRAM MANAGER: Melchisedeck Augustin NAME OF LICENSING PROGRAM ANALYST: Robert Maciel LICENSING PROGRAM ANALYST SIGNATURE: DATE: 01/09/2026 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 01/09/2026 This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC809 (FAS) - (06/04)Page: 1 of 4 FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form. DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies: Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care. Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care. PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency. CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given. CIVIL PENALTIES The licensing agenc

Type B citation - potential risk if not corrected