BRIGHT HORIZONS AT DEL MAR

Type B citation from complaint investigation - potential risk if not corrected

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25On 2/2/2023 @ 3:50 p.m., Licensing Program Analyst (LPA), Joelle Redding, made an unannounced visit to follow up on a self-reported incident that occurred on 11/17/2022 wherein Staff #1 was observed to act in a frustrated manner and tone with Child #1. Based upon interviews, it was determined that Staff #1 did act towards and speak to Child #1 in a frustrated manner on 11/17/2022. This is a violation of Child #1's personal rights. A Type A violation will be cited on the accompanying LIC 809D. LPA, Joelle Redding, informed Director, Sandra Cook, that this report, dated February 2, 2023, documents aType A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care. LPA, Joelle Redding, also informed the Director to provide a copy of this licensing report, dated February 2, 2023, that documents any Type A citation, to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. SUPERVISORS NAME: Renesha Askew LICENSING EVALUATOR NAME: Joelle Redding LICENSING EVALUATOR SIGNATURE: DATE: 02/02/2023 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 02/02/2023 This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC809 (FAS) - (06/04)Page: 1 of 2 FACILITY NAME: BRIGHT HORIZONS AT DEL MAR FACILITY NUMBER: 376600683 DEFICIENCY INFORMATION FOR THIS PAGE: VISIT DATE: 02/02/2023 Deficiency Type POC Due Date / Section NumberDEFICIENCIESPLAN OF CORRECTIONS(POCs) Type A 02/03/2023 Section Cited CCR 101223(a)(1) 1 2 3 4 5 6 7Personal Rights. The licensee shall ensure that each child is accorded the following personal rights:..To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:1 2 3 4 5 6 7Director states that upon learning of the incident, Staff #1 was removed from the classroom. Bright Horizons uses a Quality Expectation program that is taken into each classroom to observe and evaluate staff during the day, approximately once or twice a month. The themes and categories change. There will be a formal training for all staff on 8 9 10 11 12 13 14Based on interview and review of relevant documentation, Staff #1 did not treat Child #1 with dignity when using a frustrated tone and manner during naptime when Child #1 would not rest, causing the child to become upset. This is an immediate risk to the health and safety of children in care. 8 9 10 11 12 13 14February 20th which will incorporate appropriate interaction with children, including during tiems of challenging behaviors or sitaution. Director will send the agenda and the roster by the 22nd as confirmation of correction. 1 2 3 4 5 6 71 2 3 4 5 6 7 1 2 3 4 5 6 71 2 3 4 5 6 7 Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. SUPERVISOR'S NAME:Renesha Askew LICENSING EVALUATOR NAME:Joelle Redding LICENSING EVALUATOR SIGNATURE: DATE: 02/02/2023 I acknowledge receipt of this form and understand my appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 02/02/2023

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25On 2/2/2023 @ 3:50 p.m., Licensing Program Analyst (LPA), Joelle Redding, made an unannounced visit to follow up on a self-reported incident that occurred on 11/17/2022 wherein Staff #1 was observed to act in a frustrated manner and tone with Child #1. Based upon interviews, it was determined that Staff #1 did act towards and speak to Child #1 in a frustrated manner on 11/17/2022. This is a violation of Child #1's personal rights. A Type A violation will be cited on the accompanying LIC 809D. LPA, Joelle Redding, informed Director, Sandra Cook, that this report, dated February 2, 2023, documents aType A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care. LPA, Joelle Redding, also informed the Director to provide a copy of this licensing report, dated February 2, 2023, that documents any Type A citation, to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. SUPERVISORS NAME: Renesha Askew LICENSING EVALUATOR NAME: Joelle Redding LICENSING EVALUATOR SIGNATURE: DATE: 02/02/2023 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 02/02/2023 This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC809 (FAS) - (06/04)Page: 1 of 2 FACILITY NAME: BRIGHT HORIZONS AT DEL MAR FACILITY NUMBER: 376600683 DEFICIENCY INFORMATION FOR THIS PAGE: VISIT DATE: 02/02/2023 Deficiency Type POC Due Date / Section NumberDEFICIENCIESPLAN OF CORRECTIONS(POCs) Type A 02/03/2023 Section Cited CCR 101223(a)(1) 1 2 3 4 5 6 7Personal Rights. The licensee shall ensure that each child is accorded the following personal rights:..To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:1 2 3 4 5 6 7Director states that upon learning of the incident, Staff #1 was removed from the classroom. Bright Horizons uses a Quality Expectation program that is taken into each classroom to observe and evaluate staff during the day, approximately once or twice a month. The themes and categories change. There will be a formal training for all staff on 8 9 10 11 12 13 14Based on interview and review of relevant documentation, Staff #1 did not treat Child #1 with dignity when using a frustrated tone and manner during naptime when Child #1 would not rest, causing the child to become upset. This is an immediate risk to the health and safety of children in care. 8 9 10 11 12 13 14February 20th which will incorporate appropriate interaction with children, including during tiems of challenging behaviors or sitaution. Director will send the agenda and the roster by the 22nd as confirmation of correction. 1 2 3 4 5 6 71 2 3 4 5 6 7 1 2 3 4 5 6 71 2 3 4 5 6 7 Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. SUPERVISOR'S NAME:Renesha Askew LICENSING EVALUATOR NAME:Joelle Redding LICENSING EVALUATOR SIGNATURE: DATE: 02/02/2023 I acknowledge receipt of this form and understand my appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 02/02/2023

Type A citation - immediate risk to health, safety, or personal rights