KINDERCARE LEARNING CENTER

Based on interview and record review the facility did not comply with the section cited above in ensure a safe and comfortable environment is provided for all children in care. Staff was unaware of the injuries/bite marks that were found on the child.

Type B citation - potential risk if not corrected

Based on interview and record review the facility did not comply with the section cited above in informing the parent of the injury during pick up time.

(a) The licensee shall ensure that a separate, complete and current record for each child is maintained in the child care center.

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

Type A citation - immediate risk to health, safety, or personal rights

Type A citation - immediate risk to health, safety, or personal rights

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

(19) All food shall be protected against contamination. Contaminated food shall be discarded immediately.

(18) All kitchen, food-preparation and storage areas shall be kept clean and free of litter and rubbish; and measures shall be taken to keep all such areas free of rodents and other vermin.

(19) All food shall be protected against contamination. Contaminated food shall be discarded immediately.

101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 101170(f) or

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 101170(f) or

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

(1) The center shall give each authorized representative a copy of the Personal Rights form (LIC 613A [9/96]).

Type B citation - potential risk if not corrected

(18) All kitchen, food-preparation and storage areas shall be kept clean and free of litter and rubbish; and measures shall be taken to keep all such areas free of rodents and other vermin.

(a) The licensee shall ensure that a separate, complete and current record for each child is maintained in the child care center.

Type A citation from complaint investigation - immediate risk

Type B citation from complaint investigation - potential risk if not corrected

Type B citation from complaint investigation - potential risk if not corrected

Type B citation - potential risk if not corrected

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

Type B citation - potential risk if not corrected

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32As per the interviews conducted, interviews revealed that C1 has got bitten at the facility various times but none of the staff have witnessed the incident and the incident was not reported to parent during pick up time. In November of 2023, facility was notified by parent of C1 that they had observed a bite mark on the child and facility was unaware of it and an ouch report was not provided during pick up time. In late February of 2024, C1 had multiple bite marks on them and again this was observed by the parent upon arriving at home. Parent contacted facility representative who assured parent that staff will be trained on ensuring proper supervision. An ouch report was provided after the parent notified facility. There were two more incidences of C1 being bitten in July and August and each time the facility staff were unaware of the incident and failed to notify parent and an ouch report was not provided on the day of the incident. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101438.1 Infant Care General Sanitation (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/01/2024 and conducted by Evaluator Sumayya Habeebulla COMPLAINT CONTROL NUMBER: 10-CC-20241001151849 FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:334804329 ADMINISTRATOR:THERESA SALLEYFACILITY TYPE: 850 ADDRESS:11961 PERRIS BLVDTELEPHONE: (951) 243-6558 CITY:MORENO VALLEYSTATE: CAZIP CODE:92557 CAPACITY:72CENSUS: DATE: 11/25/2024 UNANNOUNCEDTIME BEGAN: 11:00 AM MET WITH:TIME COMPLETED:12:30 PM ALLEGATION(S): 1 2 3 4 5 6 7 8 9- Facility operating out of ratio. INVESTIGATION FINDINGS: 1 2 3 4 5 6 7 8 9 10 11 12 13On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, ouch reports, and pictures. As per the interviews conducted, and LPAs observation facility maintains a ratio of 12 children to one staff. During the visit conducted by LPA on 10/03/24, LPA observed 24 children with two staff in the 2’s classroom. Interviews revealed that staff are aware not to exceed the 12:1 ratio and if additional assistance was required staff reaches out to administration to provide the extra hand. See LIC 9099C for continuation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Carlos Martinez LICENSING EVALUATOR NAME: Sumayya Habeebulla LICENSING EVALUATOR SIGNATURE: DATE: 11/25/2024 I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: DATE: 11/25/2024 This report must be available at Child Care and Group Home facilities for public review for 3 years. FACILITY NAME: KINDERCARE LEARNING CENTERFACILITY NUMBER: 334804329 VISIT DATE: 11/25/2024 NARRATIVE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32From the information received through interviews with all pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Some of the report pages ha

Type B citation from complaint investigation - potential risk if not corrected

Type B citation from complaint investigation - potential risk if not corrected

(b) The person who brings the child to, and removes the child from, the center shall sign the child in/out.

Type B citation - potential risk if not corrected

(b) The person who brings the child to, and removes the child from, the center shall sign the child in/out.

Type B citation - potential risk if not corrected

Type B citation - potential risk if not corrected

(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

All personnel, including licensee... shall be in good health......(2) each person shall have a health-screening report...

(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

Type B citation - potential risk if not corrected

All personnel, including licensee... shall be in good health......(2) each person shall have a health-screening report...

Type B citation from complaint investigation - potential risk if not corrected

Type B citation from complaint investigation - potential risk if not corrected

Type A citation from complaint investigation - immediate risk

Type B citation from complaint investigation - potential risk if not corrected